faq - Radha Door

Materials & Sustainability

What kind of materials do you use in your furniture?

We use high-quality, sustainable materials across our range—supporting long-term durability and environmental responsibility.

Is your furniture sustainable?

Yes, sustainability is at the heart of our design and manufacturing practices. We strive to minimize environmental impact at every step.

Do you provide custom designs?

Yes. We offer full customization on size, polish, design, wood type, carvings, and hardware. Share a sketch or reference photo — we'll bring it to life.

Do you offer bulk order services?

Yes. We fulfill bulk orders for residential and commercial projects. Quantity discounts and phased delivery options are available on large projects.

What polish options do you offer?

PU Matt, PU Gloss, Deco, Melamine, Water-based, Oil Finish, Antique Rustic — we can also match any reference polish you provide.

How long will the polish last?

Our PU polish lasts 5–10 years depending on usage and climate. Re-polishing can bring it back to brand-new condition later.

Payment & Warranty

Do you take advance payment?

Yes. 50% is required to start production. Remaining 50% before dispatch or cash-on-delivery options can be discussed for nearby zones.

Do you offer EMI or part payment?

Yes. You can pay 50% advance and 50% before dispatch. EMI is available via Razorpay or bank partners on eligible transactions.

What is the warranty period?

We offer a 1-year warranty on structure, joints, and hardware. Polish fading or misuse is not covered under warranty.

Are refunds available?

No refunds after production starts. We ensure full design confirmation via call or CAD approval before making your order to avoid any confusion.

Miscellaneous Questions

What if my product gets damaged?

In case of transit damage, share unboxing video and pictures within 24 hours. We offer replacement or repair depending on claim verification.

Can I choose my own handles?

Yes. We offer hardware options in brass, stainless steel, antique, matte black, or you can send your own handles to be installed.

Do you offer pre-finished frames?

Yes. Door frames are polished along with the doors. They come finished, drilled, and matched with hinges ready to install on-site.

Radha Doors